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faq

  • How does trawelltag.com work?
    Each trawelltag has a unique serial number which enables it to be traced to the owner via the trawelltag.com website. Members contact details are stored on the trawelltag.com database. Members can update and enter descriptions of their luggage, details of their travel itinerary and local contact details online at any time.


  • Can I use my trawelltags more than once?
    Yes you can use your tags as many times as you like providing your membership is still current. You can enter a new travel itinerary at any time.




  • Why not just write my name and address on my bags?
    For security reasons you are strongly advised not to openly display your name and address details on your luggage. If you lose a bag on your outward journey you do not want your bags sent back home if you are not there. The trawelltag.com system allows the airlines and other select organisations to view your itinerary and forward your baggage to a suitable destination.


  • How many bags go missing each month?
    According to U.S. Department of Transportation figures over 250,000 bags are lost or mishandled every month on internal flights alone.


  • What happens to all the lost bags?
    Almost all the bags are not lost, just not identifiable to their owners. There is even a company in Alabama who�s entire business consists of selling lost luggage, selling thousands of unclaimed items every week.


  • What about my personal information?
    trawelltag.com is registered under the Data Protection act. We will only use the information you provide for the sole purpose of reuniting you with your luggage. See our privacy policy for full details.


  • Can I change my personal contact details or add my vacation address?
    Yes, simply log on and amend your details through member services.

  • If someone finds my bag can they view my personal details?
    No, only security vetted airlines, handling agents, lost property agencies will have access to your details.


  • What happens if I lose a bag?
    You can log on and report your bag as lost; if it has been found you will be given the location and finders contact details.


  • How will I know if my bag has been found?
    We will contact you by email, phone, fax or SMS or you can log on to trawelltag.com at anytime to check.


  • I've found a bag, how do I report it?
    Go to I�ve found a bag and enter the tag number and your contact details.


  • If I have trawelltags do I still need travel insurance?
    Yes, you are strongly advised you always take out travel insurance whenever you travel.


  • I still have questions, can I speak to a real person?
    Yes please feel free to telephone customer support. You can also contact us by email or fax at any time.

 

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